Frequently Asked Questions

Everything you need to know about your Ziliah beauty journey

Are Ziliah products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Ziliah products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, provided at least 50% of the product remains.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking link to monitor your package's progress from our warehouse to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.